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Returns Policy

We want you to be completely satisfied with the products you purchase from BrickWood Ovens! If you are unsatisfied with your purchase for any reason, please let us know, and we will do our best to rectify any issues you may have as quickly as possible.

We offer a simple return policy allowing you to return any new, unused, unassembled, and resalable items in their original packaging within 30 days of delivery for a refund. The refund issued will be for the total amount of the order minus original outbound shipping and any return shipping costs incurred by BrickWood Ovens.

 

Refund Eligibility:

To be eligible for a return, item(s) must be within 30 days of delivery in new, unused, unassembled, and resalable condition in the original packaging.

  • BrickWood Ovens is not responsible for return shipping costs.

  • The cost of original outbound shipping will be deducted from the refund total.

  • Refractory & Bagged materials (fire bricks, refractory mortar, castable refractory, perlite / vermiculite, lime, fire clay, etc…) are not eligible for return / refund.

  • International / Overseas Orders are not eligible for return / refund.

  • Returns are usually processed within 8-10 business days, but processing time may be longer during seasons of high volume. The bank associated with the charge may also have additional processing time before issuing a credit.

 

BrickWood Ovens LLC reserves the right to refuse a refund or apply a restocking fee if:

  • The item returned does not match the original item shipped.

  • The returned item is missing parts or the original product’s packaging, either of which were not previously specified by the customer.

  • The item was damaged during return shipment due to improper or insufficient packaging.

  • The item being returned has been used or is no longer in new and resalable condition.

  • The item is returned after the 30-day return window.

 

To proceed with a Return or Exchange:

To return or exchange your order, we will need for you to request a Return Merchandise Authorization number (RMA). This can be done by emailing - sales@brickwoodovens.com

Be sure to include the following information with your return request.

  • Order Number

  • Reason for Return (or exchange)

 

Once you receive an RMA number, write that number on the outside of each box you are returning.

Return Shipping Label (Option 1) - Purchase & Print your return shipping labels online and schedule a FedEx Ground Pick-up at your location. https://www.fedex.com/lite/lite-ship.html#address

Return Shipping Label (Option 2) - Take the box(es) to your local Authorized UPS or FedEx Shipping Center and they will generate a return label(s) for you and provide package handling.

 

Return Address:

BrickWood Ovens
1706 Front Street
Unit 730
Lynden, WA 98264